Live Agent Already Asked That
A frustrated customer sits at a computer after typing a long explanation into a support chat, only for a live agent to ask him to describe the issue again.
Customer support always promises that a live agent is just moments away. Then, after you've carefully explained your problem, listed the dates, attached screenshots, and typed out every detail, the live agent arrives with one simple question: "Can you briefly describe the issue?" According to Chad, that's not customer service—it's performance art.
Modern technology has made it easier than ever to contact support, yet somehow harder than ever to avoid repeating yourself. AI chatbots collect information, verification systems ask for account details, and automated forms gather every possible fact before handing the conversation to a real person... who immediately starts from the beginning. If you've ever copied and pasted the same explanation multiple times while watching the minutes disappear, this cartoon will feel painfully familiar. If tech support frustrations make you laugh, you'll also enjoy https://www.chadgeepeety.com/cartoons/automation-saves-time, where automation magically creates new ways to waste time, and https://www.chadgeepeety.com/cartoons/ai-meeting-purpose-not-found, where AI summarizes everything except the reason it happened. Sometimes the hardest part of getting help is convincing someone to read what you already wrote.
Explore more Chad Geepeety™ cartoons about AI, customer support, technology, chatbots, software, and the everyday frustrations of modern digital life.
